Support Info

DNS Settings for Spark NZ January 22 2016

The following are the Domain Name Servers for Spark customers:

For Spark Broadband Customers
(Business or Residential)

ns1.xtra.co.nz 122.56.237.1
ns2.xtra.co.nz 210.55.111.1

For Spark Broadband Customers
(Business or Residential)

ns1.xtra.co.nz 122.56.237.1
ns2.xtra.co.nz 210.55.111.1

 


Fibre Settings for Spark Customers January 08 2016

The following are the Fibre router settings for Spark customers:

  • Operating Mode : MDI/MDIX
  • PPP Protocol : PPPoE
  • PPP Username: user@spark.co.nz
  • PPP Password: password
  • PPP Auth Type : PAP
  • Encapsulation : 802.1Q
  • PCP Marking : 0
  • VID (or VLAN) : 10
  • MTU : 1,500 or AUTO

Note: You may not be prompted for all values. A specific PPP Username and Password are not required, but you will not be able to connect if either field is blank.

Static IP or Port 25 Service
These services are linked to the port you broadband is connected to and not your username and password combination. You do not need to change the username or password in your modem from the default values if you sign up for either of these. However the modem must have something in both username and password for the service to work.


VDSL Settings for Spark Customers January 08 2016

The following are the VDSL router settings for Spark customers:

  • Operating Mode: VDSL2
  • PPP Protocol: PPPoE
  • PPP Username: user@spark.co.nz
  • PPP Password: password
  • PPP Auth Type: PAP
  • Encapsulation: 802.1Q
  • PCP Marking: 0
  • VID: 10
  • MTU: 1,500 or AUTO

Static IP or Port 25 Service
These services are linked to the port you broadband is connected to and not your username and password combination. You do not need to change the username or password in your modem from the default values if you sign up for either of these. However the modem must have something in both username and password for the service to work.


ADSL Settings for Spark Customers January 08 2016

The following are the ADSL router settings for Spark customers. 

  • VPI: 0
  • VCI: 100
  • Multiplexing: VCMUX
  • MTU: 1500
  • Encapsulation: RFC 2364 (or 'PPPoverATM', also known as 'PPPoA')
  • PPP Username: user@spark.co.nz
  • PPP Password: password
  • PPP Auth Type : PAP
  • Operating Mode (ADSL2+): AUTO or G.992.5 Annex A
  • Operating Mode (ADSL2): AUTO or G.992.3 Annex A
  • Operating Mode (ADSL1): AUTO or G.992.1 (G.DMT) or ANSI T1.413 Issue 2
  • DO NOT use G.992.2 (G.Lite)

Note: You may not be prompted for all values.

Static IP or Port 25 Service
These services are linked to the port you broadband is connected to and not your username and password combination. You do not need to change the username or password in your modem from the default values if you sign up for either of these. However the modem must have something in both username and password for the service to work.